Your minimum technical profile data is encrypted and stored securely on compliant cloud architectures provided by our subcontractor Firebase (Google Cloud), located by default within secure data centers in Western Europe.
Absolutely. IntegraMind AI implements strict privacy-by-design and privacy-by-default workflows. Text strings submitted to the assistant are processed separately from your identity records. All exchange operations utilize standard secure encrypted channels (HTTPS).
No. The infrastructure is engineered to segment datasets. The AI engine processes your specific query text in an isolated runtime without any automated cross-referencing to your civil identification elements (such as full legal name or OASI/AHV number).
No, not in normal operation: your exchanges are processed fully automatically, with no human review. The only exception is when you yourself use the “Report this message” button: that message may then be examined by our team to improve the service.
In the settings, the “Delete my account” function permanently erases your profile, conversations, important messages and usage counters from our databases, as well as your sign-in account. If you have a Pro subscription, it is cancelled at the same time, either immediately or at the end of the paid period, as you choose.
No. Our ecosystem connects exclusively via OpenAI's professional enterprise API channels. In accordance with the provider’s business data terms, information sent through the API is legally barred from being utilized for public model training.
Uploaded imagery or PDF forms are moved as transient streams into volatile memory for real-time extraction by the AI. They are not designed to be physically indexed, stored, or permanently cached on our servers.
The publisher JBM Official deploys reasonable technical and structural protections (TLS data transit encryption, cryptographic tokens) to defend the operational grid, fulfilling diligence metrics defined under Swiss commercial law.
Some of our providers may process data outside Switzerland: Google (Firebase: database and sign-in), OpenAI (AI processing of your questions), Render (server), Stripe (payments) and Brevo (e-mails). They act on our behalf under contractual safeguards. Details are in the privacy policy.
We only produce anonymous, aggregated statistics (most requested topics, language, plan type, and municipality or age only when you mention them yourself in your message). The text of your questions and your identity are not kept in them.
All financial operations are entirely delegated to Stripe, the world leader in online billing infrastructures (PCI-DSS Level 1 certified). No banking card data ever hits or gets stored on IntegraMind AI's system nodes.
No, Premium is billed month by month with no minimum term. To end it, open the settings, choose “Delete my account”, then “Delete at the end of the paid period”: the subscription is no longer renewed and your Premium rights stay active until the end of the paid month. If you want to stop the subscription but keep your account, write to us using the support form.
The free Standard Plan sets an indicative structural cap of 5 text messages and 1 visual document scan per calendar day. Advanced functions, such as automated official letter modeling, are locked under this tier.
Premium raises the limits to an indicative ceiling of 50 text messages and 10 image analyses per day, and gives access to an advanced model for drafting letters, translations and document analysis.
No. Your Premium status and higher daily limits remain completely active and operational until the official expiration date of your currently paid monthly cycle.
The process is fully automated via instantaneous banking Webhook pings between Stripe and our Render API nodes. Your mobile app permissions will refresh behind the scenes within seconds after bank verification.
Stripe retries the payment according to its own rules, and you are notified by e-mail at the first failure. If the renewal fails definitively, the account automatically returns to the free Standard Plan.
Yes, a standardized transaction receipt acting as official proof of payment is automatically sent to your email box by Stripe's network engines after every successful billing cycle.
No. IntegraMind AI is a strictly independent technological guide built to optimize administrative comprehension. It is not affiliated, endorsed, or partnered with the Canton of Geneva or ge.ch authorities.
The engine is pre-configured to synthesize public documentation regarding residency permits (OCPM), Geneva housing frameworks (leases, régies guidelines), cantonal tax return basics (GeTax), and integration setups.
It simplifies legal jargon into actionable steps, accurately organizing public check-lists of required items from the Cantonal Population and Migration Office based on your background (EU/EFTA vs. third-country nationals).
No. The system holds no proxy, editing, or filing authority. It behaves strictly as a conceptual reader for public regulations to simplify your personal manual operations.
The Premium engine reads your textual situation to output letter drafts matching Swiss communication standards. These outputs are indicative drafts that users must review and approve under their sole legal responsibility.
Yes. Built for international Geneva, the model processes multi-layered linguistic vectors, enabling it to interpret inputs and reply fluidly in almost all global languages (English, Spanish, Ukrainian, Albanian, etc.).
No, under no circumstances. AI summaries carry zero judicial or contractual weight. In the case of an official dispute or procedural doubt, only records issued by state bodies or direct advice from a lawyer prevail.
The engine maps publicly accessible Geneva statutory laws and administrative circulars. Users are encouraged to cross-reference data in the event of very recent cantonal legislative changes.
For questions about current events (office holders, fees, prices), the assistant runs a web search and gives its sources when possible. It can still be wrong or find nothing: always check important information on the relevant official website.
In the language of your last message. If it is unclear (a very short message), the assistant uses the language selected in the app. IntegraMind is available in French, English, German and Italian.
Limits are counted per calendar day, not over a rolling 24 hours. The reset happens every day at midnight UTC, which is 01:00 in winter and 02:00 in summer (Swiss time).
Your transmission pipelines are paused until the next reset. For urgent scenarios, you can bypass the delay instantly by switching to the Premium subscription tier.
To protect server bandwidth, free users can view their history across their 3 most recent chat spaces only. Premium accounts unlock extensive storage permissions for all their analytical work sessions.
This is an automated safety barrier. If our security filters catch abnormal activities or efforts to manipulate quota limits, the system drops the connection to defend server integrity.
No, JBM Official strictly bars selling or renting user contact strings. Automated electronic dispatches are kept strictly within technical service notices or support help answers.
No. Interfacing with deep AI models, secure checking of security tokens, and synchronizing data nodes require a live internet connection (Wi-Fi or cellular data).
The mobile app is engineered to embed natively on all modern smartphones running official iOS (Apple App Store) and Android (Google Play Store) environments.
Our technical help hub is completely centralized: you can open a help ticket by filling out the official support form available inside the menu navigation bar of this platform.
Tap the bookmark under any message. It is added to “Important messages” (top-left menu), where you can search it, copy it, reopen the conversation or remove it. It stays available even if you clear your history, and it is erased with your account.
Yes. The microphone types what you say, in the language selected in the app (allow microphone access the first time). Under an answer, the speaker icon reads it aloud; tap it again to stop.
Yes: pick an image from your gallery (or take it with the camera) and the assistant analyses it. The Standard Plan allows 1 analysis per day, Premium allows 10. Do not send documents containing information you do not want to share.
Open the settings (gear icon), then choose the language or turn on dark mode. The setting applies to the whole app, including the conversation.